Plumbing Masters (“Plumbing Masters”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website (the “Site”) or contact us through our online forms. This policy applies to users in Brevard County, Florida, USA, and to anyone who uses our Site.

1) Information We Collect

We collect information that you voluntarily provide to us through the Site, such as when you submit a contact form or request service. This may include:

• Name
• Email address
• Phone number
• Service address (if provided)
• Details about your plumbing issue or service request
• Any other information you choose to include in your message

We may also collect certain information automatically when you use the Site, including through cookies and similar technologies. This information may include your device type, browser, approximate location, pages viewed, time spent on the Site, and referral sources.

2) Google Analytics

We use Google Analytics to help us understand how visitors use our Site. Google Analytics may use cookies or similar technologies to collect information about your use of the Site and to provide reports and analytics.

You can learn more about how Google uses information from sites that use its services and about available opt-outs at Google’s resources, including the Google Analytics Opt-out Browser Add-on.

3) Call Tracking

We may use call tracking to understand the performance of our marketing and to improve customer service. This may involve assigning different phone numbers to different marketing sources or collecting information about calls (for example, date/time, duration, and the phone number you called from). If call recording is used, we will provide notice as required by applicable law.

4) How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services or estimates
• Communicate with you about scheduling, service details, and customer support
• Operate, maintain, and improve our Site and services
• Measure and improve marketing effectiveness (including through analytics and call tracking)
• Maintain internal records related to inquiries and services
• Comply with legal obligations and enforce our policies

5) How We Share Your Information

We do not sell your personal information.

We may share information only as necessary to operate our business, such as with:

• Service providers that help us run the Site, communicate with customers, provide analytics, or perform related business functions (e.g., website hosting, email services). These providers are permitted to use personal information only to perform services for us.
• Professional advisors (such as legal, accounting, or insurance) as needed.
• Authorities or other third parties when required to comply with law, regulation, legal process, or to protect the rights, safety, and security of our business, customers, and others.

6) Cookies and Your Choices

You may be able to control cookies through your browser settings and other tools. If you disable cookies, some parts of the Site may not function properly.

You may also limit Google Analytics collection by using available Google tools, including the Google Analytics Opt-out Browser Add-on.

7) Data Retention

We retain contact form submissions and related communications for as long as reasonably necessary to respond to you, provide services, maintain business records, resolve disputes, and comply with legal obligations.

8) Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9) Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as requesting access, correction, or deletion. To make a request, contact us using the information in the Contact Us section below. We may need to verify your identity before responding.

10) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

11) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies if you visit their sites.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Plumbing Masters
Phone: 321.632.5063
Email: plumbingmastersbrevard@gmail.com
Address: 361 Williams Point Blvd, Cocoa, FL 32927